# Photos, comments, blockers and issues on mobile Report blockers and issues from site, add photos, write comments and status comments, and close blockers and issues on your phone. Language: en Canonical: https://support.sitedrive.com/en/kb/mobile-photos-comments-blockers-issues Things go wrong on site: materials don't arrive, the previous trade leaves damage, or extra work turns up. Sitedrive Mobile lets you report these problems where you see them, with a photo, so the right people can act before the schedule slips. - A **blocker** is something that stops the work from starting or continuing, for example "Floor drains not delivered". - An **issue** is a defect or extra piece of work that someone must fix, for example "Damaged plasterboard in apartment A2". Both appear in the web app as well. See [Blockers, issues and quality tasks](https://support.sitedrive.com/en/kb/blockers-additional-and-quality-tasks). ## Before you start - You can report blockers and issues, and write comments, on work packages you are allowed to update. See [Who sees what on mobile](https://support.sitedrive.com/en/kb/mobile-who-sees-what). - What the report form shows depends on your role: - **Report** and **Accept** users fill in the problem description and a photo. A supervisor adds the rest later. - **Refine (ltd)** and higher also set the resolution instructions, the team, the date and, for blockers, the responsible manager. ## Report a blocker 1. Open the work package that is blocked. 2. In the **Report** row, tap **Blocker**. 3. In **Problem description**, describe what is wrong, for example "Floor drains not delivered". 4. To add a photo, tap **Add photo**. 5. Take a picture or choose one. 6. Tap **Use photo**. 7. If your role allows it, fill in the rest: - **Resolution instructions**: how the problem should be solved. - **Responsible manager**: the person the request is aimed at. - **Team**: the team that removes the blocker. - **Blocked work is scheduled to start**: the date and time the blocked work should start. 8. Tap **Report**. ![New blocker form with Problem description, Add photo, Resolution instructions, Responsible manager, Team and Blocked work is scheduled to start, with Cancel and Report buttons](https://support.sitedrive.com/media/help/guide/mobile-photos-comments-blockers-issues/02-new-blocker.webp) _The blocker form as a supervisor sees it. Report and Accept users see only the description and photo._ The work package switches to the **Prerequisites** tab, where the new blocker is listed. ![Work package screen with the Prerequisites tab open, listing the blocker Floor drains not delivered](https://support.sitedrive.com/media/help/guide/mobile-photos-comments-blockers-issues/01-prerequisites-blocker.webp) ## Report an issue 1. Open the work package the issue belongs to. 2. In the **Report** row, tap **Issue**. 3. In **Problem description**, describe what needs fixing. 4. Tap **Add photo** to add a picture. 5. If your role allows it, fill in **Resolution instructions**, **Team** (the team doing the extra task) and **Extra work is scheduled to start**. 6. Tap **Report**. ![New issue form with Problem description, Add photo, Resolution instructions, Team and Extra work is scheduled to start](https://support.sitedrive.com/media/help/guide/mobile-photos-comments-blockers-issues/03-new-issue.webp) The work package switches to the **Tasks** tab, where the new issue is listed. The date must be a working day, within working hours, and not in the past. See [Working time and holidays](https://support.sitedrive.com/en/kb/working-time-and-holidays). ## Complete a blocker or issue 1. Open the blocker or issue. Blockers are on the work package's **Prerequisites** tab. Issues are on its **Tasks** tab. Users with **Accept** rights or higher can also open them from the **Issues** tab. 2. Tap **Mark as completed**. You can complete a blocker or issue if you are in the work package's team, are assigned to it or own the work package (or a parent work package). **Schedule** and **Site** users can always complete them. The button changes to **Completed**. Tap it again to reopen the blocker or issue. The blocker or issue page also shows who reported it and when, the description, photos and the people assigned. Tap **Edit** to change the details. The person who created a blocker or issue can edit it, as can **Schedule** and **Site** users. Only **Schedule** and **Site** users can delete blockers and issues. ## Follow up issues as a supervisor Blockers and issues reported by crew members often arrive without a team or instructions. Use the **Issues** tab to find and complete them. Adding a team and instructions to a blocker or issue someone else reported needs **Schedule** or **Site** rights. 1. Open the **Issues** tab. 2. Tap **Open**. Items without a team are listed under **Needs Attention**. 3. Tap a card that says **Add instructions**, **Add team** or **Add instructions and team**. 4. Tap **Edit**. 5. Fill in the missing details. See [Finding your work on mobile](https://support.sitedrive.com/en/kb/mobile-finding-your-work) for the other groupings, and [Working with issues](https://support.sitedrive.com/en/kb/issues) for the web side. ## Add photos to tasks 1. Open the work package. 2. Go to the **Tasks** tab. 3. Tap the camera icon on the task row. 4. Take a picture or choose one from your phone. 5. Tap **Use photo**, or **Retake** to try again. Tap a thumbnail to open the photos in a gallery. You can also add photos on a blocker or issue page. If you have no connection, photos are queued and uploaded when you are back online. ## Write a comment Comments are a quick way to tell others about a work package, for example "Access through staircase B only this week". 1. Open the work package. 2. Tap the comments icon in the **Report** row. A number on the icon shows how many comments there are. 3. Type in **Write a comment**. 4. Tap **Send**. Comments also appear in the work package panel in the web app. ## Write a status comment A status comment is a dated note on how the work is going, for example "Waterproofing 70 % done, finishing Friday". Planners see the latest one in the **Status comment** column in Gantt. 1. Open the work package. 2. Tap the comments icon. 3. Turn on **Status**. 4. Type in **Write a status comment**. 5. Tap **Send status**. Each status comment is shown as "Status for" followed by the date. Users with **Refine** or higher can write status comments. **Refine (ltd)** users can write them on work packages they own or are assigned to. **Report** and **Accept** users can read status comments and write normal comments. ## Good to know - When you mark a quality task failed (✗), the app opens a new issue for you. See [Reporting status on mobile](https://support.sitedrive.com/en/kb/mobile-reporting-status). - **Mark as completed** on a card in **My next work** also completes the open blockers on that work package. - The **Report** row is shown only on work packages you are allowed to update. ## Related - [Blockers, issues and quality tasks](https://support.sitedrive.com/en/kb/blockers-additional-and-quality-tasks) - [Working with issues](https://support.sitedrive.com/en/kb/issues) - [Reporting status on mobile](https://support.sitedrive.com/en/kb/mobile-reporting-status) - [Finding your work on mobile](https://support.sitedrive.com/en/kb/mobile-finding-your-work)