# Who sees what on mobile

Understand how roles, teams, assignees and owners decide which work each person sees and can update in Sitedrive Mobile.

Language: en
Canonical: https://support.sitedrive.com/en/kb/mobile-who-sees-what

Sitedrive Mobile shows each person the work that concerns them, so crews aren't buried in the whole schedule. What you see depends on four things: your role, your teams, the tasks assigned to you and the work packages you own.

This article explains the rules, and what a supervisor needs to set up in the web app so that work appears for a crew.

## The four things that decide what you see

Input

Where it is set

**Role**

Schedule settings > **Users**. See [Roles and what each one can do](https://support.sitedrive.com/en/kb/roles).

**Team**

Schedule settings > **Teams**. Crew leaders count as team members. See [Teams and people](https://support.sitedrive.com/en/kb/teams-and-people).

**Assignee**

The people assigned to a task in the web app.

**Owner**

The **Owner** of a work package in Gantt. Owning a work package also covers all the work packages under it.

## Which tabs you get

-   **Report** users get **My next work**, **My late work** and **All work**.
-   **Accept** and higher also get **Schedule** and **Issues**.

## My next work and My late work

**Schedule**, **Site** and **Account admin** users see all work here.

Everyone else sees a work package when at least one of these is true:

-   You are assigned to at least one of its tasks.
-   One of its tasks belongs to your team, and not every task on it has an assignee yet.
-   You own the work package, or a work package above it.

The second rule matters most for crews. A work package stays visible to the whole team until **every** task on it has an assignee. After that, only the assignees and owners see it.

**Example:** Wet Room Waterproofing on Staircase B, Floor 3 has two tasks for the Plumbing & HVAC team. While neither task is assigned, the whole team sees it. When the supervisor assigns one task to Anna, the whole team still sees it. When both tasks are assigned to Anna, only Anna sees it.

This applies to **Refine** and **Refine (ltd)** users too.

## All work

**Schedule**, **Site** and **Account admin** users see all work packages.

Everyone else sees only the work packages they can update, which means:

-   every task on the work package belongs to one of your teams or is assigned to you, or
-   you own the work package or a work package above it.

If none match, the tab says "The schedule does not contain any work packages assigned to your teams."

## Schedule tab

The **Schedule** tab shows all work in the loaded period. Work packages you can't update are dimmed and can't be opened.

## Issues tab

The **Issues** tab lists open blockers and issues you can update. Admin roles see all of them. Others see those on their team's, assigned or owned work. **Accept** users also see the ones they created.

## What you can do on a work package

Action

Who can do it

Change status, report blockers and issues, comment

Anyone who can update the work package

Mark **Verified**, tick quality tasks

**Accept** and higher

Set team, date and instructions in the report form

**Refine (ltd)** and higher

Mark blockers and issues completed

**Schedule** and **Site** always; others if they are in the team, are assigned or own the work package (or a parent work package)

Edit blockers and issues

The person who created it, **Schedule** and **Site**

Delete blockers and issues

**Schedule** and **Site** only

Write status comments

**Refine** and higher, or **Refine (ltd)** on owned or assigned work

See the **Details** tab

**Refine (ltd)** and higher

## Make work appear for a crew

A supervisor with **Refine** rights or higher does this in the web app. Setting the team or assignee on work they don't own needs **Schedule** or **Site** rights.

1.  Invite the person to the site with the right role. See [Teams and people](https://support.sitedrive.com/en/kb/teams-and-people).
2.  Add them to a team as a member or crew leader.
3.  In the schedule, set the team on the tasks, assign the person, or make them the work package owner.
4.  Ask them to pull down the list in Sitedrive Mobile to refresh it.

## Good to know

-   The message "You are not part of any team" appears for anyone who isn't in a team, even if tasks are assigned to them directly. The simplest fix is to add the person to a team.
-   If a work package disappears from a teammate's list, check whether all its tasks now have assignees.
-   Sites in the planning phase can't be opened on mobile, because sites that are not in production can't take status updates. See [Installing Sitedrive Mobile and signing in](https://support.sitedrive.com/en/kb/mobile-installing-and-signing-in).

## Related

-   [Roles and what each one can do](https://support.sitedrive.com/en/kb/roles)
-   [Permission matrix](https://support.sitedrive.com/en/kb/permission-matrix)
-   [Teams and people](https://support.sitedrive.com/en/kb/teams-and-people)
-   [Finding your work on mobile](https://support.sitedrive.com/en/kb/mobile-finding-your-work)